This policy sets out how BEST MOTOR AUTO PART AND ACCESSORIES SDN BHD 202501025852 (1627265-K) dispatches and delivers every order placed on this website: the regions served, the time each stage takes, and what the Customer pays for it.
1. Coverage
Two destinations are served in full:
Peninsular Malaysia: every state is covered.
East Malaysia: Sabah & Sarawak are covered.
2. Processing
Two things happen before a parcel leaves the Company:
Preparation: each order is picked and packed within 1–3 business days; weekends and public holidays fall outside that count.
Dispatch notice: once the parcel is handed over, a confirmation email carrying the Customer’s unique tracking information goes out.
3. Delivery Windows
The Company does not offer overnight or next-day delivery; the standard windows are set out below:
Note: those windows are estimates rather than guarantees; courier operations, seasonal holidays and extreme weather conditions can all stretch them.
4. Charges
Delivery is priced simply:
Free Shipping: standard shipping fees are waived, as part of the Company’s commitment to value.
Exception: fees on specific bulk or specialised promotional orders may still be calculated at checkout from total weight and destination, where applicable.
5. Tracking
Progress is followed in real time:
Notification: after the courier partner takes possession, an email or SMS reaches the Customer with a tracking number and a direct link for monitoring the package.
Our team is ready to help with any question about a shipment:
📧 Email: bestauto.part.accessories@outlook.com
📞 Phone: (+60) 1158741349
🏢 Address: NO 86, 1ST FLOOR JLN TOMAN 5, KEMAYAN SQUARE, 70200 SEREMBAN NEGERI SEMBILAN
🌐 Website: https://bestauto-part-accessories.com/contact-us/